Choosing a freight forwarder is not just about finding the cheapest rate. The wrong partner can lead to delayed shipments, customs penalties, damaged cargo, and supply chain disruptions that cost far more than any savings made upfront.
Question 1: Are You Licensed and Accredited?
Look for FIATA membership, IATA cargo agent approval, and a customs broker licence in the origin and/or destination country. Ask to see certificates.
Question 2: Do You Have Experience on My Specific Trade Lane?
Ask specifically about their volume, carrier relationships, and agent network on your origin-destination corridor.
Question 3: Do You Handle My Cargo Type?
Pharmaceuticals need GDP certification. Dangerous goods require IATA DG certification. Perishables need refrigerated transport capabilities.
Question 4: What Technology Do You Use for Tracking?
Modern forwarders offer digital shipment tracking, electronic document management, and proactive milestone notifications.
Question 5: What Is Included in Your Quote?
Ask for an all-in, door-to-door quote and a line-item breakdown of every charge. Deceptively low quotes often exclude destination THC, customs fees, and delivery.
Question 6: Are You Financially Stable?
Check how long they have been in business and look for membership in national freight associations. A failing forwarder holding your cargo and money is a serious risk.
Question 7: Do You Offer Cargo Insurance?
Professional freight forwarders will always offer cargo insurance. Carrier liability is limited to a fraction of actual cargo value.
Questions 8-10
Ask for references from companies in your sector, confirm emergency contact procedures, and verify their on-time delivery track record. On CargoLinked, every freight forwarder undergoes a verification process checking licences, accreditations, and trade lane capabilities.
