Acceptance of terms
These Terms of Service ("Terms") govern your access to and use of the CargoLinked platform at cargolinked.com and related services (the "Platform"), operated by Newy Enterprise (registration no. 202403063508 (003583055-X)), a business registered in Malaysia ("CargoLinked", "we", "us").
By creating an account or using the Platform, you agree to these Terms. If you do not agree, do not use the Platform.
The Platform is a business-to-business service. By using it you confirm that you are acting for the purposes of your trade, business, or profession, and not as a consumer, except where mandatory law says otherwise.
Eligibility
You must be at least 18 years old and authorized to bind your company (if registering on its behalf) to use the Platform.
Forwarders must provide accurate company information and maintain any licenses or authorizations required to operate as a freight forwarder in their jurisdiction.
Accounts
You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.
You must provide accurate, current, and complete registration information and keep it updated.
Each account belongs to one named person acting for one company. Use your own name, and the name of the company you represent, in your account and in every message you send on the Platform. Do not share an account, operate under several names, or open additional accounts to obtain extra free allowances, credits, or trials.
We may suspend or terminate accounts that violate these Terms or pose a security or fraud risk.
Platform role
CargoLinked is a marketplace and directory platform. We are not a freight forwarder, carrier, customs broker, insurer, or party to any contract between shippers and forwarders.
Any agreement for freight services is solely between the shipper and the forwarder. CargoLinked is not responsible for the quality, timing, cost, or outcome of freight services.
Accepting a quote on the Platform records that the shipper wants to proceed with that forwarder. The terms of the freight service itself (price, inclusions, payment, documents, liability, and insurance) are for the shipper and the forwarder to agree directly, in writing.
Payments between members
CargoLinked does not process, hold, or guarantee payments between shippers and forwarders, and does not offer escrow. Any payment for freight services is made directly between the members, outside the Platform and at their own risk.
We do not verify invoices, bank details, or payment instructions that members share with each other. Before paying, confirm bank details independently, for example by phone with a contact you already know at the company. A request to pay a new or unexpected account, or pressure to pay quickly, is a common sign of fraud.
A forwarder may request payment only to an account held in the name of the company shown on its listing, or in the name of a company it clearly identifies to the shipper in writing beforehand.
CargoLinked is not liable for any payment made to another member or to a third party, including payments lost to fraud, and is not responsible for recovering them.
Bookings and shipment records
When a quote is accepted, the Platform creates a shipment record that both members can update. Shipment statuses, documents, and messages are entered by members and are not checked by CargoLinked.
Keep shipment statuses accurate. Only mark a shipment as in transit, in customs clearance, or delivered when that has actually happened. If a booking is not going ahead, either member can mark it as such and give a reason.
Once a quote is accepted, each member can see the other's name, company, email address, and phone number. Use these details only to arrange and support that shipment and related business with that member. Do not add them to marketing lists, sell them, or share them with others.
We may correct, cancel, or annotate a shipment record that appears inaccurate, abandoned, or abusive, and we may remove reviews that do not reflect a genuine shipment.
Messages, safety checks, and reports
We run automated checks on messages, forms, and links to protect members from fraud and abuse. These checks may show a warning (for example, when a message contains bank details), hold content for review, or block content that is clearly malicious. We may review messages and account activity when investigating a report, suspected fraud, or a breach of these Terms.
Reports and support requests must be made in good faith. Do not file reports you know to be false, use reports to pressure or harm a competitor, or repeat the same request through several channels.
Our support team may help members communicate during a disagreement, but CargoLinked is not an arbitrator, does not decide disputes between members, and is not obliged to resolve them.
The Verified badge
The Verified badge is optional. We grant it only when a listing passes the checks described in our help article "How we check listings" and on our Due Diligence page, covering the company's registration, the authority of the person applying, its licences and what they cover, its business presence, its business email, and open reports. The badge shows what was confirmed and when.
A badge is valid for 12 months and is renewed when the checks pass again. We re-check licences and websites regularly and may review a badge at any time, including after a report or when a licence leaves a public register. We may suspend or withdraw a badge when a check fails or the listing breaches these Terms; the listing itself stays in the directory unless we hide it for another reason.
If you hold the badge, keep the information behind it current: tell us when a licence lapses, changes or no longer covers a service your listing offers, and remove that service from your listing if it is no longer covered.
The badge describes the specific checks at the dates shown. It is not an endorsement, a recommendation, or a guarantee of a company's conduct, service quality, or solvency.
Listing facts
Listings may show dated facts produced by automated checks and public sources, such as how long a listing has been on CargoLinked, whether the owner confirmed an email at the company's web domain, or when the company website was last online. Facts are shown as at the date given, may lag behind changes, and are not an endorsement or a verification of the company.
Shipper terms
If you post freight requests as a shipper, you agree to:
- Provide accurate and complete shipment information, including the true origin, destination, commodity, weight, and any dangerous goods.
- Post only genuine requests for freight you intend to move. If you are a forwarder or agent sourcing rates for a client, say so in the request.
- Not post requests to collect rates for resale without a real shipment, or to harvest forwarders' contact details.
- Evaluate forwarder quotes and credentials independently before awarding business, and tell a forwarder promptly if you no longer intend to proceed with an accepted quote.
Forwarder terms
If you register as a forwarder, you agree to:
- Provide truthful company information and valid licensing documentation upon request.
- Submit quotes in good faith based on the information provided in freight requests.
- Maintain an active paid membership where required to respond to freight requests.
- Not misrepresent capabilities, coverage, licences, or pricing, and state any significant exclusions or extra charges in your quote.
- Request payment only to an account held in the name of your company, as set out in the Payments between members section.
- Not pressure shippers with false deadlines, and not represent a booking as confirmed, in transit, or delivered when it is not.
- Comply with applicable laws governing freight forwarding in all jurisdictions where you operate.
Memberships and billing
The Listed plan is free. It includes a directory listing, alerts for freight requests on your lanes, and access to the public requests board. It does not include responses to freight requests.
Paid memberships are billed monthly or yearly, at your choice, at the price shown on the Platform at the time of purchase. Payments are processed by Stripe. A paid membership renews automatically at the end of each billing period until you cancel it.
You may cancel at any time from the billing page in your dashboard. Cancellation takes effect at the end of the current paid period, and your membership features remain available until then. After that your account moves to the free Listed plan and your listing and history are kept.
Membership fees are non-refundable, except where the law requires otherwise. We do not provide refunds or credits for partial billing periods, for unused responses or credits, for a downgrade, or for a period in which you did not use the Platform. Prorated charges for an upgrade are also non-refundable. If we suspend or terminate your account for a breach of these Terms, fees already paid are not refunded.
If a payment fails, we and Stripe may retry it. Paid features stay available while a payment is being retried; if it cannot be collected, the membership ends and your account moves to the Listed plan.
Directory listings are self-serve: your company publishes to the directory as soon as you provide basic company details, without prior approval. We may hide or remove any listing at our discretion and without prior notice for policy violations, spam, fraud, inaccurate information, or content that is harmful to other users. The Verified badge is described in the Verified badge section below.
Response allowances
Each paid membership includes a number of responses to freight requests per billing month, as shown on the Platform for your plan. The allowance applies per billing month on monthly and yearly plans alike, resets at the start of each billing month, and does not roll over.
A response is used when you submit your first quote on a freight request. Editing that quote, messaging the shipper, or withdrawing and resubmitting a quote on the same request does not use another response. Withdrawing a quote, or the shipper cancelling the request, does not restore a response that has been used.
Plan changes
Upgrades take effect immediately, and the charge for the rest of the current billing period is prorated. Downgrades take effect at the end of the current billing period.
CargoLinked Credits
Paid memberships include a monthly allowance of CargoLinked Credits, which can be spent on optional features such as listing boosts. Credits included with a membership expire at the end of each billing month and do not roll over.
Credits you purchase may carry an expiry date, which we will state at the time of purchase.
Promotional credits we grant, for example as part of a campaign, expire on the date stated when they are granted.
Credits have no cash value, are non-refundable, cannot be exchanged for money, and cannot be transferred to another account. Unused credits are not refunded when a membership is cancelled, downgraded or ends, or when an account is closed. A listing boost cannot be cancelled once it has started. We may change the price of credits for future purchases.
Changes to prices and plan features
We may change membership prices, plan features, or what the free Listed plan includes. If you hold a paid membership, we will give you at least 30 days' notice of a change to its price or features by email or in the Platform; your subscription keeps its current price until the end of the current billing period, and the change takes effect at your next renewal. Changes to the free Listed plan are announced with reasonable notice.
User content
You retain ownership of content you submit. By posting content on the Platform, you grant CargoLinked a non-exclusive, worldwide license to use, display, and distribute that content as necessary to operate the Platform.
You must not post content that is unlawful, misleading, infringing, or harmful. We may remove content that violates these Terms.
Prohibited conduct
You may not:
- Use the Platform for unlawful purposes or to transmit malware.
- Scrape, crawl, or harvest data without our written permission.
- Impersonate another person or company, or use names, licences, or registrations that are not yours.
- Interfere with Platform security or performance, or attempt to bypass rate limits, response allowances, or other usage limits.
- Post false freight requests or fraudulent quotes.
- Attempt to obtain payment, credentials, or personal data by deception (phishing, invoice redirection, or advance-fee schemes).
- Send spam or unsolicited bulk messages, or harass, threaten, or abuse other members or our staff.
- Offer or request transport of goods that are illegal, or misdeclare dangerous, restricted, or controlled goods.
Sanctions, export controls, and trade compliance
You are responsible for complying with all laws that apply to your shipments and business, including customs, sanctions, export control, anti-money-laundering, and anti-bribery laws. You must not use the Platform to deal with any person or destination in breach of those laws.
You confirm that you are not, and are not owned or controlled by, a person subject to sanctions that would make your use of the Platform unlawful. We may suspend accounts or remove content where we believe this is necessary to comply with the law.
Disclaimers
THE PLATFORM IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
See our Disclaimer page for additional limitations.
Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, CARGOLINKED AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF THE PLATFORM.
OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR THE PLATFORM SHALL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID TO CARGOLINKED IN THE TWELVE MONTHS BEFORE THE CLAIM, OR (B) USD $100.
Indemnification
You agree to indemnify and hold harmless CargoLinked from claims, damages, and expenses arising from your use of the Platform, your content, the freight services you provide or buy, payments you make or request, your dealings with other members, or your breach of these Terms or of applicable law.
Disputes between members
Disputes about freight services, payments, cargo loss or damage, delays, or any other dealing between members are between those members. To the fullest extent permitted by law, you release CargoLinked and its officers, employees, and agents from claims, demands, and damages arising out of or connected with such disputes.
Termination
You may close your account at any time from your dashboard settings, or by contacting support. We may suspend or terminate access for violations of these Terms, suspected fraud, or for operational reasons, with notice where practicable. Where there is a risk to other members, we may act first and notify you afterwards.
Provisions that by their nature should survive termination (including disclaimers, limitation of liability, and indemnification) will survive.
Changes to these Terms
We may update these Terms from time to time. When we make a material change, we will email account holders and, where practical, give at least 14 days' notice before it takes effect. Changes required by law, or made to protect members' security, may take effect sooner. The date at the top of this page shows when the Terms were last updated.
If you continue to use the Platform after a change takes effect, you accept the updated Terms. If you do not agree, you may close your account before the change takes effect.
General
These Terms, together with the policies they refer to, are the entire agreement between you and CargoLinked about the Platform. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver of it.
You may not transfer your rights under these Terms without our consent. We may transfer ours in connection with a merger, acquisition, or sale of assets.
We are not liable for any failure or delay caused by events beyond our reasonable control, including outages of hosting, network, or payment providers.
We may send you notices by email to the address on your account or by a notice on the Platform. If these Terms are translated, the English version prevails.
Governing law
These Terms are governed by the laws of Malaysia, without regard to conflict-of-law principles. The courts of Malaysia have exclusive jurisdiction over any dispute arising from these Terms or the Platform, unless mandatory law where you are located requires otherwise.
Contact
Questions about these Terms: legal@cargolinked.com or our Contact page.