Overview
Directory listings on CargoLinked are self-published: a forwarder enters its own company details and appears in the directory without prior review by us. Nothing in a listing has been verified before you see it, so your own due diligence is the primary safeguard. This page outlines the steps shippers should take before awarding freight to any forwarder: on or off the Platform.
What the Verified badge covers
The Verified badge is optional and applies only to listings that display it. A company that requests it uploads identity and registration documents, and our team reviews what was submitted. Where the badge is shown, it means we checked:
- Company identity and registration details, as evidenced by the documents submitted.
- Freight forwarding licenses or registrations, where applicable and where the company supplied them.
- That the submitted documents are consistent with the company named on the listing.
What we do not verify
A listing without the Verified badge has had no documents reviewed at all. For every listing, badged or not, CargoLinked does not independently verify:
- Website, social media, phone, and email details in a listing — these are entered by the listing owner and published without review, and may point anywhere, including to fraudulent sites.
- Financial stability or creditworthiness of forwarders.
- Insurance coverage limits or validity at time of shipment.
- Past performance, delivery track record, or dispute history.
- Compliance with sanctions, export controls, or restricted party lists for your specific shipment.
- Capacity to handle specialized cargo (dangerous goods, perishables, oversized freight) unless explicitly stated.
- That a company still meets the criteria it met when a badge was granted — the badge reflects a point-in-time review, not ongoing monitoring.
Shipper due diligence checklist
Before awarding freight, we recommend:
- Confirm the company website independently — search for it rather than only following the link on the listing, and check that the domain, company registration, and contact details agree.
- Treat any request to pay a new or unexpected bank account, or to move the conversation off-platform immediately, as a fraud warning sign.
- Confirm the forwarder holds valid licensing for the lanes and services you require.
- Request and review proof of cargo insurance appropriate for your shipment value.
- Check references or reviews from prior customers where available.
- Verify the forwarder is not on relevant sanctions or denied-party lists for your trade lane.
- Ensure quoted Incoterms, transit times, and inclusions/exclusions are documented in writing.
- For high-value or regulated cargo, consider independent audits or trial shipments.
Forwarder responsibilities
Forwarders on CargoLinked are expected to maintain accurate profiles, respond to requests honestly, and operate in compliance with applicable laws.
If you believe a listing contains false information, report it to support@cargolinked.com with supporting evidence.
Reporting concerns
Every directory listing has a Report button that opens a ticket with our trust and safety team — use it for suspected fraud, impersonation, or a link that does not belong to the company named. You can also contact support@cargolinked.com with supporting evidence.
We investigate reports and may hide, suspend, or remove listings that breach our Terms of Service. Because listings are self-published, reports are how most bad listings reach us — please send them.