Category
For Forwarders
Getting listed, verified, and found: visibility and lead generation for freight forwarders and logistics companies.
Handling a Cargo Claim Against Your Forwarding Business
A cargo claim lands on your desk and the clock starts on three separate deadlines, only one of which is the customer claim against you. Here is what a forwarder should do first, which notice periods genuinely bar a claim, what the current liability limits are, and how forwarders lose the right to pass a claim up the chain.
Freight Forwarder Rate Negotiation With Carriers: What Actually Moves the Needle
A forwarder's margin depends as much on the rate it negotiates with carriers as on what it charges the client. Volume alone rarely wins a better rate; predictability and payment reliability matter just as much.
Should You Specialize? Niche Freight Forwarding vs General Cargo
Specializing narrows your addressable market and deepens your margin on it. Staying general keeps the funnel wide but puts you in direct price competition with everyone else who is also general.
Freight Forwarder Client Onboarding: What a New Shipper Actually Needs From You
The first month with a new client sets the pattern for the whole relationship. A clear onboarding checklist prevents the small early mistakes that make a client start comparing you to competitors again.
How to Respond to an RFQ: What Actually Wins Freight Forwarding Business
Most RFQ responses lose on completeness before price ever gets compared. What a shipper actually checks first, and how to build a response that survives that first pass.
Freight Forwarder Insurance: E&O, Cargo Legal Liability and Cyber Cover Explained
A freight forwarder needs different insurance than the cargo insurance sold to shippers. Here is what errors & omissions, cargo legal liability, and cyber cover each actually protect against.
How to Price a Freight Quote: Margin, Overhead and What Competitors Charge
A practical framework for pricing freight forwarding services: what to build into the margin, what overhead actually costs per shipment, and when to price against the market instead of your costs.
Vetting Overseas Freight Agents: What to Check Before You Trust One
Every shipment is executed at the other end by a company you have never met, in a jurisdiction where suing them is impractical. What to check first, and what network protection plans really cover once you read the terms.
Getting Paid: Credit Control for Freight Forwarders
Forwarding lends money whether it means to or not. The strongest debt-recovery tools you have are already in your trading conditions, most forwarders have never read them properly, and in the UK they changed on 31 December 2025.
How to Start a Freight Forwarding Company in the US: Licences, Bonds and Insurance
There is no single freight forwarder licence in the United States. There are four regimes run by three agencies, and which apply to you depends on what you will actually do. What each requires, what it costs, and what really sinks new forwarders.
Freight Lead Generation for Forwarders: Where the Cargo Actually Comes From
Directories, marketplaces, networks and your own site all generate leads of different quality. What each costs, what it yields, and how to measure it properly.
10 Questions Shippers Ask Forwarders, and How to Answer Them Well
The questions that decide whether an enquiry becomes a booking, and why the honest answer usually wins more business than the impressive one.