Pricing & Surcharges
Accessorial Charges
Additional charges for services beyond standard pickup, line-haul, and delivery, such as waiting time, inside delivery, or tail-lift use.
In depth
Accessorials cover anything outside the standard movement: waiting time at a slow loading bay, residential or inside delivery, tail-lift or crane requirements, redelivery after a failed attempt, storage, or an appointment booking. They are a common source of invoice disputes because they are triggered by site conditions the shipper may not have disclosed and the carrier did not anticipate. Describing the collection and delivery locations accurately at quotation — access, equipment available, opening hours — prevents most of them.
Key points
- Charges for services beyond standard pickup, line-haul, and delivery
- Triggered by site conditions such as access, equipment, and waiting
- A frequent cause of invoice disputes
- Disclose site constraints at quotation to avoid them